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How We Protect Your Privacy

When you open an account with cer388, your personal information stays secure with us.

Account data encrypted end-to-endPayment information never shared with third partiesYour contact details used only for account support
cer388 How We Protect Your Privacy
REACH OUR TEAM

How to Contact Us About Your Privacy

Team online

Live Chat

Open your account and head to the lobby footer — tap 'Contact Us'. Our support team responds within minutes during business hours and can answer privacy questions or help you access your data.

Email

Send privacy requests to our support inbox. Include your account email and what data you'd like to review or modify. We reply within three business days with next steps.

Account Settings

Log into cer388, navigate to Settings > Privacy & Security and review what information is stored on your profile. You can update contact details and communication preferences directly there.

SECURITY & COMPLIANCE

How We Safeguard Your Information

Payment Data Separation

Your DANA, OVO, GoPay and QRIS account details are never stored directly on our servers. We use encrypted payment gateways certified for Indonesia's banking standards. Deposits and withdrawals are processed through secure channels with no intermediate data exposure.

Login Security

Your password is hashed using industry-standard encryption. When you log into cer388 from a new device, we may ask for email verification. Two-factor authentication is available in your account settings to add an extra protection layer.

Cookies & Tracking

We use cookies to keep you logged in, remember your preferences and track game activity on your account. These cookies stay within our domain. We don't place tracking pixels for external advertisers, and you can clear cookies anytime from your browser settings.

Data Retention Schedule

Active account data is kept as long as you play with us. After closure, we retain records for three years for regulatory compliance and dispute resolution. Transaction history tied to your account can be requested at any time during this period.

Access Your Own Data

Send a data request via live chat or email with the subject 'Data Access Request' and your account email. We'll compile your profile information, game history and deposits within five business days and provide it in a portable format.

Modify or Delete Information

Log into your account and update your name, phone, email or address in Settings directly. To request full deletion where local law permits, contact support with written confirmation. We will process deletion requests within the timeframe set by local regulations.

Privacy Policy Questions Answered

No. Your payment details are used only to process deposits and withdrawals. Once a transaction clears, we don't retain your payment credentials. You can unlink any payment method from your account settings or switch to a different rail anytime without losing access to your account balance or game history.

Only cer388 staff and verified support agents can access your account data when you request help. We share information with payment processors to complete deposits and withdrawals, but those processors are bound by confidentiality agreements. We never sell or lease your contact details to third parties.

We keep your account record for three years after closure for fraud prevention and regulatory compliance. Your withdrawal history, deposit records and gaming activity remain accessible to you if you reopen an account within that period. After three years, personal identifiers are removed, though transaction logs may be kept for legal purposes where required by local law.

We detect your region when you log in to ensure you can access games and payment methods available in your area, where local law permits. We don't store precise GPS data. Your IP address is used only for security checks and fraud detection. You can disable location services in your device settings; this won't affect your account access or game play.

Yes. Contact our support team via live chat or email with the subject 'Data Subject Access Request' and include your account email. We'll compile your profile, game history, transaction records and any communications within five business days and send a downloadable file to your registered email address.

We review this policy annually and update it if laws change or our data practices evolve. When we make material changes, we'll notify you via email and ask you to confirm you've read the updated version before you log in again. You can always view the current policy here anytime.

Contact cer388 support immediately via live chat or phone during business hours. Change your password from a secure device. If you suspect payment information was exposed, contact your bank or payment provider directly. We will investigate the breach, log it in our security records and advise you of next steps.