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Our Terms & Conditions Shape Your Account

When you open an account with cer388, you enter into a straightforward agreement with us.

Account verification requiredReal withdrawal checksDispute resolution in writing
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cer388 Our Terms & Conditions Shape Your Account
REACH OUR TEAM

How to Contact Us About Policy Questions

Team online

Live Chat

Open the chat bubble in the bottom-right corner of your account dashboard. Our team in Semarang and Makassar responds to policy questions and account issues Monday to Sunday, 09:00 to 23:00 Western Indonesian Time.

Email Support

Send your policy question or dispute to [email protected] with your account username and a clear description of your concern. We respond within 24 hours on weekdays.

Account Settings

Log into your account and navigate to Settings > Help & Policy. You can review our full terms, request changes to your account restrictions, or submit a formal dispute claim from this page.

YOUR ACCOUNT SECURITY

How We Protect Your Data and Rights

Data Encryption

All personal information, payment details, and transaction history are encrypted with industry-standard TLS 1.2 protocols. We store your data on secure servers and never sell it to third parties.

Identity Verification

During account signup, we collect your full name, date of birth, phone number and identity document. This is used only to verify your legal status and comply with local financial regulations.

Withdrawal Checks

Before processing any withdrawal, we verify your account balance, review recent login activity, and confirm the payment method matches your registered profile. This protects you from unauthorised access.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the site. You can clear cookies in your browser settings; this will log you out.

Data Retention

We keep your account data for 7 years after closure to comply with financial reporting requirements. If you request deletion, we remove non-essential details within 30 days.

Policy Changes

If we update these terms, we notify you via email and display a notice in your account at least 14 days before the change takes effect. You may close your account if you disagree.

Frequently Asked About Our Terms

Go to the login page and click 'Forgot Password'. We send a reset link to your registered email within 2 minutes. Click the link, create a new password, and log back in. If you don't see the email, check your spam folder or contact [email protected].

Your name and identity document are locked at signup for regulatory compliance. If there's a legal error or name change on your government ID, email [email protected] with a copy of your updated document. We review and respond within 3 business days.

Log into Settings, select 'Account Management', and click 'Close Account'. Your balance must be zero before closure. Closed accounts cannot be reopened. All transaction history remains on file for 7 years in case you need to dispute a past transaction.

After we approve your withdrawal (which takes 24 to 48 hours), funds reach your registered payment method within 2 to 5 minutes. Weekend and public holiday withdrawals may take until the next business day to clear from your bank.

Suspension can follow multiple failed login attempts, use of automated software, sharing your account login, attempting to exploit game features, or chargebacks on deposits. We investigate each case and notify you in writing of the reason.

A chargeback triggers an automatic account review. We investigate the original transaction within 5 business days and may suspend your account pending outcome. Resolved chargebacks result in account reactivation; confirmed chargebacks may result in permanent closure.

Account access depends on local law in your location. We support login from most countries; however, gameplay depends on local law and the terms of service in your region. If you travel, your account remains active but real-money play eligibility may change.

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